Refunds & Billing
Clear answers about refunds, credits, and what to do if you believe you were billed incorrectly.
This page is maintained by The Signature Life to answer common billing and refund questions. It describes current policies and platform practices as we understand them, and is not an independent certification or legal guarantee.
What is your refund policy?
Program fees, digital products, and coaching experiences offered through The Signature Life are non-refundable unless explicitly stated otherwise in writing at the time of purchase. We ask every participant to review the offering details and the Disclaimer & Terms before completing a purchase.
For platform or credit purchases made through the Lovable service that powers this app, credit purchases are final and not refundable. Lovable’s billing terms apply directly to those transactions.
Can I get a refund for Lovable credits?
Lovable credit purchases are final and non-refundable. All sales are final. If you believe a credit purchase was processed in error, you should contact Lovable support directly with your receipt and payment details so they can review the charge.
We cannot process refunds or access Lovable billing records from this app. Only Lovable’s support and billing team can issue credits, refunds, or billing adjustments for platform charges.
What should I do if I was billed incorrectly?
If you see a charge you do not recognize or believe you were billed in error, follow these steps:
- Locate your receipt or invoice confirmation email. It should include the date, amount, and description of the charge.
- Contact Lovable support directly through their official support channels with your receipt attached. Explain clearly why you believe the charge is incorrect.
- If the charge relates to a The Signature Life program or service, also email us at signaturelifeco@gmail.com with the same details so we can help coordinate and confirm what was purchased on our side.
How long does a billing review take?
Billing reviews are handled by the payment platform’s support team. Response times vary based on volume and the complexity of the dispute. Most inquiries receive an initial response within a few business days. We recommend keeping your receipt and any related correspondence until the matter is resolved.
Still have questions?
For questions about The Signature Life programs, reach out to signaturelifeco@gmail.com. For platform billing issues, contact Lovable support directly with your receipt.